Seamless Insurance Claims

Windscreen Insurance Claims Panel

Dealing with a damaged windscreen is stressful enough without the added burden of insurance paperwork. At Ker Auto World, we simplify the process as a premier panel workshop for Malaysia’s major insurers.

Our team provides a seamless bridge between your provider and the technical expertise required for high-quality repairs. We focus on restoring your vehicle to the highest safety standards with minimal disruption to your day, ensuring a fast, hassle-free experience from start to finish.

Overview

What Is Windscreen Insurance Coverage?

Windscreen insurance is typically an add-on benefit to a comprehensive motor insurance policy. It is designed specifically to cover the cost of repairing or replacing your car’s glass—including the front and rear windscreens, side windows and sometimes the sunroof—without affecting your hard-earned No-Claim Discount (NCD).

By opting for this coverage, you ensure that any damage caused by road debris, extreme temperature changes, or attempted theft is handled financially by your insurer. It is a cost-effective safety net, especially considering the high cost of Advanced Driver Assistance Systems (ADAS) calibration required for modern vehicle windscreens during a windscreen accident claim.

How Does It Work?

Our Windscreen Insurance Claim Process

We pride ourselves on a streamlined workflow that minimises wait times. Our team handles the heavy lifting so you don't have to deal with the complexities of insurance jargon.

step 1

Initial Assessment

Bring your vehicle to our centre for a thorough inspection of the damage.

step 2

Glass Replacement

Our technicians perform the replacement using high-grade materials that meet OEM standards.

step 3

Digital Submission

We submit your claim electronically to your respective insurance provider for instant or same-day approval.

Get your windscreen replaced quickly, safely and in compliance with the highest standards.

Let our specialists assist in your claim process so you can avoid the hassle of tedious paperwork and unnecessary waiting.

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When to Seek Our Specialists?

When Is Windscreen Insurance Coverage Required?

You should seek a professional assessment immediately if you notice any impairment to your glass. Small chips can quickly transition into large cracks due to road vibrations or heat.

To facilitate a successful claim through our workshop, you will generally need to provide the following documentation:

A clear copy of the vehicle owner's Identity Card (IC)

A valid insurance cover note that explicitly states your windscreen add-on benefit

The car registration card (VOC) or logbook, if requested by the specific insurer

A copy of the driver's license (if the driver at the time of the incident was not the owner)

Credibility and Coverage

Our Insurance Panel

Ker Auto World is an authorised service provider for a wide array of Malaysia’s leading insurance and takaful companies. This status allows us to offer "cashless" replacements where the bill is settled directly with the insurer. Our panel includes:

Trust Goes a Long Way

Why Customers Choose Us for Windscreen Insurance Claims?

Our commitment to efficiency and technical excellence makes us the trusted choice for reliable automotive glass services.

Fast Approvals

Our direct integration with insurers enables rapid, often same-day claim processing.

Certified Experts

Our specialists are fully trained in the latest glass technology and ADAS calibration.

Genuine Materials

We use high-quality glass and adhesives to maintain your vehicle’s structural integrity.

Full Convenience

We manage the entire process, from initial paperwork to the final quality inspection.

Quality Warranty

Our workmanship is backed by a guarantee, providing you with long-term peace of mind.

Simplify your windscreen claim process.

At Ker Auto World, our insurance panel service helps to handle the process smoothly with minimal fuss and faster approval.

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Frequently Asked Questions (FAQs)

How do I make a windscreen claim under the takaful windscreen panel?

To initiate a claim with Takaful, simply bring your vehicle to our workshop with your IC and policy details. We will photograph the damage and submit the digital claim form on your behalf. Takaful Malaysia typically processes these claims quickly when handled through an authorised panel like Ker Auto World.

Can I claim my windscreen damage through a Berjaya windscreen panel?

Yes, as an authorised workshop for Berjaya Sompo, we can facilitate your claim directly. Ensure your policy includes the windscreen add-on. We will verify your coverage and proceed with the replacement once Berjaya provides the authorisation, usually within a few hours.

What are the benefits of using a windscreen insurance panel workshop?

Using a panel workshop guarantees that the repairs meet the insurer's strict quality standards. It also enables a cashless transaction, meaning you only pay for any excess or non-covered items (like solar tints not included in the policy), rather than the full cost of the glass and labour.

How do I make a windscreen claim with a Kurnia windscreen panel?

The process is straightforward: present your insurance cover note at our service center. We coordinate with Kurnia to validate the claim. Once approved, we replace the glass and Kurnia settles the costs directly with us, ensuring you are back on the road with minimal hassle.

Do I lose my No-Claim Discount (NCD) if I claim windscreen insurance?

No, one of the primary advantages of having a specific windscreen add-on is that a claim for glass damage does not reset your NCD. This allows you to maintain your discounted premiums for the following year while still getting your vehicle repaired.